Customer satisfaction surveys

ESV received some positive responses from two stakeholder satisfaction surveys which were conducted on its behalf by expert external providers earlier this year.

One survey undertaken by Quantum involved 15 minute telephone interviews with each of 400 respondents from the electrical trades and 300 from the gas trades.

The other survey undertaken by Buchan’s covered CEOs or managing directors, regulatory and operational managers and people holding similar positions from a wide range of organisations involved in the electrical, gas and pipeline industries. State Government departments and other regulators also took part in the survey. It was conducted by email.

ESV would like to thank everyone who agreed to take part in the surveys and gave up valuable time to be involved. Such examinations of our working relationships with the industries we deal with and the services we provide to some of our major stakeholders are vitally important for our forward planning.