What to do in a gas emergency
This section contains information about what to do during and after a gas emergency.
Gas incidents are quite rare but do occur from time to time. To report gas leaks or other gas emergencies call 132 771 for assistance at any time.
In case of fire call 000 immediately.
If it is safe to do so:
- Try to extinguish flames using a fire blanket or an extinguisher
- Turn off the gas at the gas meter or cylinder
Never ignore your senses
If you smell gas take the following precautions:
- Turn off the gas at the meter (natural gas users) or at the tank or cylinder (LP gas users) but only if safe to do so
- Extinguish all flames and do not smoke or strike matches
- Do not operate electrical switches or devices
- Inside a dwelling open doors and windows to ventilate the area
- Keep people away from the affected area
Natural gas leak
If you suspect the escape of natural gas in your home, contact your gas distributor immediately. Their contact details will be on your last gas bill.
If you are unsure of your distributor, call 132 771 to report a gas leak or emergency.
LP gas leak
Most LP storage cylinders and tanks show the name of the gas supplier
and emergency contact details. Keep these details close at hand and use them if you suspect your cylinder or tank is leaking.
Gas and bushfires
This section provides information on what to do to prepare the LP gas or natural gas in your house or busines for bushfires. Click here to access it.