Energy Safe Victoria

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Provide feedback or make an enquiry

Your feedback

At ESV your feedback is welcome. Please tell us what you think about our organisation, our services or even our website.

While our policies are independently reviewed and assessed periodically, your feedback may provide us with an additional opportunity to improve them.  Any compliments, complaints or other feedback you provide is appreciated.

We also appreciate if you take the time to rate our performance and fill in our short feedback form when you provide any feedback. These forms can be returned to us via any of the contact methods below.

Feedback forms

Return the hard copy form by mail or scan it and email to complaints@energysafe.vic.gov.au.

Email: complaints@energysafe.vic.gov.au

Mail:

Feedback
Energy Safe Victoria
PO Box 262
COLLINS STREET WEST VIC 8007

Fax: (03) 9686 2197

Make an enquiry

Enquiries to ESV can be made via phone, fax, post, email or web form (on our Office locations and phone numbers page).

We will respond to your enquiry as soon as we can. If you have not received a response within five business days, please let us know.

You can also call us on 03 9203 9700 to discuss a gas or electrical safety issue you may be experiencing.

Send your enquiry to us

Email: info@energysafe.vic.gov.au

Mail:

Energy Safe Victoria
PO Box 262
COLLINS STREET WEST VIC 8007

Fax: (03) 9686 2197

Complaints about a tradesperson or reporting a safety concern

To lodge a complaint about a tradesperson or report a safety concern, complete our online complaints form.

Or read more about making a complaint about a tradesperson.

Your privacy

Information you provide with your feedback will be handled in accordance with all applicable privacy laws. Your personal details will only ever be disclosed to another party with your consent or if otherwise permitted under privacy laws.

To access personal information ESV holds about you, contact ESV’s the Freedom of Information (FOI) Officer. Refer to the Freedom of Information page for more information.

Protected disclosures

Protected disclosures are handled in accordance with the Protected Disclosure Act 2012.

For further information on protected disclosures and ESV refer to our page The Protected Disclosure Act and ESV.

Contact us

If you have any queries in relation to providing feedback or making a complaint or an enquiry please contact ESV on 03 9203 9700 or by email on info@energysafe.vic.gov.au.