Complaints handling policy
Energy Safe Victoria (ESV) is committed to openly and responsively accepting complaints made by community members, industry participants, other agencies and our people.
Fairness, transparency, responsiveness, privacy and accessibility, as reflected in ESV’s Service Delivery Charter, are the cornerstones of this policy, which will also consider relevant Victorian and Commonwealth legislation.
- Identifying emerging issues
- Identifying potential areas of weakness in our monitoring or education programmes
- Encouraging compliance with the regulations and legislation that we are responsible for
- Aiding enforcement of those rules where appropriate.
Read our Complaints handling policy by clicking on the download button below.