Energy Safe Victoria

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Website privacy

You can access Energy Safe Victoria’s (ESV’s) home page and browse our website without disclosing your personal information. We do not collect personal information when you visit or browse. Where you submit an email automatically generated from the website, or complete and submit a form online, your personal information will be managed in accordance with Energy Safe Victoria’s Privacy Policy.

Email addresses are not added to mailing lists without your consent.

Web statistics and data collection

Pages on the site may be coded with Google Analytics software. This software stores a cookie in your browser, which contains a unique identifier, and sends information to Google. This enables Google to track the number of unique visitors to the site. In no way does this unique identifier identify a user personally. We do not and will not marry any data collected by Google with any personal information.

While you can browse this website anonymously, without disclosing your personal information, we may not be able to provide the full range of services through this website if we are not provided with the information outlined above.

Cookies

Like many sites, this website may use cookies from time to time.

Cookies are small data files that a website is able to place on a user’s hard drive to record aspects of that user’s experience of the website. For example, we may use cookies to record that a user visited a particular section of the website, that their browsing software was a particular version or to ensure that online applications and transactions do not require you to re-input information when moving between web pages. In this way, cookies can improve the operation of the website, and make the experience more efficient, more enjoyable or more personalised. Importantly, in depositing information on a user’s computer and referring to it later in the same session (sessional) or on a subsequent visit (persistent), cookies do not need to identify the user or record any personal information.

The default settings of browsers like Internet Explorer may allow some or all cookies, but users can easily take steps to erase cookies from their hard-drive, block all cookies, or receive a warning before a cookie is stored. However, some parts of sites may not function fully for users that disallow cookies.

Web beacons

This website uses web beacons, also known as web bugs, pixel tags or clear GIFs, as some pages on the site are coded with Google Analytics (see further information above under Web statistics data collection).

Used in combination with cookies, a web beacon is an often-transparent graphic image, usually no larger than 1 pixel x 1 pixel, which is placed on a site or in an email that is used to monitor the behaviour of the user visiting the site or receiving the email.

When the HTML code for the web beacon points to a site to retrieve the image, at the same time it can pass along information such as:

  • the IP address of the computer that retrieved the image,
  • the time the web beacon was viewed and for how long,
  • the type of browser that retrieved the image, and
  • previously set cookie values.

Web beacons are typically used by a third party to monitor the activity of a site. If you have concerns about web beacons, turning off the browser’s cookies will prevent web beacons from tracking your activity. The Web beacon will still account for an anonymous visit, but your unique information will not be recorded.

Clickstream data

This website’s web server automatically records non-personal clickstream data. To the extent that any clickstream data could make you identifiable, we will not attempt to identify you from clickstream data unless required by law or to investigate suspected improper activity in relation to the website or to assist in law enforcement.

The following clickstream data are automatically recorded by this website’s web server for statistical and system administration purposes only:

  • your server address,
  • your top level domain name (e.g. com.au.gov),
  • the date and the time of your visit to the site,
  • the pages you accessed and downloaded,
  • the address of the last site you visited,
  • your operating system, and
  • the type of browser you are using.

Email subscription service

The personal information we collect via the email subscription system is your email address.

In addition to using the information for the purpose of providing our email subscription service you have requested, we may also use or disclose the personal information that we collect about you for the following purposes:

  • Research,
  • the compilation or analysis of statistics,
  • those in the public interest, or
  • any other purposes required or authorised by law – other than by publication of the information in a form that identifies an individual, it is impracticable to get that individual’s consent before the use or disclosure and in the case of disclosure ESV believes the recipient of any of the information will not disclose it.

We may preserve the content of any electronic message that we receive. Any personal information contained in that message will only be used or disclosed in ways set out in Energy Safe Victoria’s Privacy Policy. We will not use that information to add you to a mailing list without your consent.

This website privacy statement does not extend beyond this website. When following links to other sites from this website, we recommend that you read the privacy statement of that site to familiarise yourself with its privacy practices.

Privacy queries and complaints

ESV undertakes to resolve queries and complaints in a timely, fair and reasoned way.

For general queries or complaints regarding personal privacy, please contact ESV’s Information Privacy Officer.

Email address: privacy@energysafe.vic.gov.au

Postal address:

Attention: Privacy Officer
PO Box 262
Collins Street West, Victoria, 8007

Last updated on 22 February 2017