Energy Safe Victoria

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What to do in a gas emergency

In case of fire call 000 immediately.

Gas incidents are rare but can occur.
To report gas leaks or other gas emergencies, call the emergency number on your gas bill for assistance at any time.

If it is safe to do so:

  • try to extinguish flames using a fire blanket or an appropriate extinguisher
  • turn off the gas at the gas meter or cylinder

Never ignore your senses.

If you smell gas take the following precautions:

  • turnoff the gas at the meter (natural gas users) or at the tank or cylinder (LP gas users) but only if safe to do so
  • extinguish all flames and do not smoke or strike matches
  • do not operate electrical switches or devices
  • if inside a dwelling open doors and windows to ventilate the area
  • keep people away from the affected area

Natural gas leaks

If you suspect the escape of natural gas within your home, contact your gas distributor immediately. Their contact details will be on your last gas bill.

 Multinet Gas Australian Gas Networks AusNet Services
Faults and emergencies 132 691 1800 427 532 136 707
General inquiries   1300 887 501 1300 001 001  1300 360 795

Who is my gas distributor?

If you are unsure of your gas distributor, click here for a map of Victorian gas distribution businesses supply area boundaries.

  •  Multinet Gas covers inner Melbourne and the outer East, the Yarra Ranges and South Gippsland
  • Australian Gas Networks covers north and south-eastern Melbourne and northern and eastern Victoria
  • AusNet Services covers central and western Victoria

LP gas leaks

Most LP gas storage cylinders and tanks show the name of the gas supplier and emergency contact details. Keep these details close at hand and use them if you suspect your cylinder or tank is leaking.

For information on preparing the LP gas or natural gas in your house or business for bushfires, click here.