Energy Safe Victoria

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What to do in a gas emergency

Gas incidents are rare but can occur. To report gas leaks or other gas emergencies, call the emergency number on your gas bill for assistance at any time.

In case of fire call 000 immediately.

If it is safe to do so:

  • try to extinguish flames using a fire blanket or an appropriate extinguisher
  • turn off the gas at the gas meter or cylinder

Never ignore your senses.

If you smell gas take the following precautions:

  • turnoff the gas at the meter (natural gas users) or at the tank or cylinder (LP gas users) but only if safe to do so
  • extinguish all flames and do not smoke or strike matches
  • do not operate electrical switches or devices
  • if inside a dwelling open doors and windows to ventilate the area
  • keep people away from the affected area

Natural gas leaks

If you suspect the escape of natural gas within your home, contact your gas distributor immediately. Their contact details will be on your last gas bill.

Multinet Gas

      132 691

Australian Gas Networks

      1800 427 532

AusNet Services

    136 707

If you are unsure of your distributor, click here and enter your postcode to find your distributor.

  • Multinet Gas covers inner Melbourne and the outer East, the Yarra Ranges and South Gippsland
  • Australian Gas Networks covers north and south-eastern Melbourne and northern and eastern Victoria
  • AusNet Services covers central and western Victoria

LP gas leaks

Most LP gas storage cylinders and tanks show the name of the gas supplier and emergency contact details. Keep these details close at hand and use them if you suspect your cylinder or tank is leaking.

For information on preparing the LP gas or natural gas in your house or business for bushfires, click here .