Energy Safe Victoria

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What to do in an electrical emergency

Electricity can kill in an instant so always call 000 if lives are in danger.

To report an electrical incident call 1800 000 922 or fill out our electrical incident report form.

  • Download the form
  • Fill it in and save it to your device
  • Then send it to ESV at the address on the form

Fallen powerlines

Stay well clear – just standing near them can be fatal.
Stay more than 8 – 10 metres away.

Always treat fallen powerlines as live even when they are broken.

Never go near them or anything they may be touching, such as vehicles, metal fences or pools of water.

Call your electricity distribution company and the Police to report the location of any fallen lines.

Household electrical issues

Contact a registered electrical contractor in your local area and arrange for a licensed electrician to visit. Ensure they are licensed and insist on a Certificate of Electrical Safety when the job is completed.

You can find a tradie, here.

Power outages

Storms are the most common cause of power outages as strong winds often cause trees to fall across powerlines, interrupting supply.
Always be prepared for power outages and have a torch, charged mobile phone and battery-operated radio. If you use electricity to run a water pump, make sure you have an alternative source for fresh water or a non-electric pump available.

In the event of a power failure turn off and unplug all electrical appliances at the powerpoints. This will help to prevent equipment damage in the event of a power surge.
Contact your electricity distributor to let them know your power is out, or check their website/app for outage details.

  • Citipower 13 12 80
  • Powercor 13 24 12
  • SP AusNet 13 17 99
  • Jemena 13 16 26
  • United Energy 13 20 99

For more information, click here to read our Guide to power outages brochure.