Contact our departments

Is it an emergency? For life-threatening emergencies, call triple zero (000).

Reporting an electrical incident?

For information, download the

Energy Safe Victoria is here to help.

• Fill in our Contact form
• Contact a department directly using the details listed below
• General queries info@energysafe.vic.gov.au
• Call Reception on 03 9203 9700 or 1800 800 158 (free call).

To report an issue or make a complaint, fill in our complaints form.

Note: we no longer have a fax number at ESV. Please use email or post to send us printed materials.

General enquiries

Call 03 9203 9700 or 1800 800 158 (free call)

Email info@energysafe.vic.gov.au

Open Monday to Friday via phone and email from 8:30 am to 4:30 pm.

PO Box 262, Collins St West, VIC 8007

Our departments

Licensing

Call 1800 815 721 during these hours:

Monday, Thursday and Friday: 9:00 am - 4:00 pm

Tuesday: 12:30 pm - 4:00 pm

Wednesday: 9:00 am - 12:30 pm.

Email licensing@energysafe.vic.gov.au

Visit us in person on Mondays, Wednesdays and Fridays between 9am and 3pm.

COES – Certificates of Electrical Safety

Call 03 9203 9700 (option 3)

Email coes@energysafe.vic.gov.au

Electrical technical enquiries and Installation Safety

Call 03 9203 9700 (option 2)

Email electricalinstallationenquiries@energysafe.vic.gov.au

Electrical Equipment Safety

Call 03 9203 9700 (option 5)

Email electricalequipmentsafetyenquiries@energysafe.vic.gov.au

Electrical Infrastructure (powerlines)

Call 03 9203 9700

Email electricalinfrastructure@energysafe.vic.gov.au

Line Clearance (vegetation management)

Call 03 9203 9700

Email lineclearance@energysafe.vic.gov.au

Electrolysis Mitigation

Call 03 9203 9700

electrolysismitigation@energysafe.vic.gov.au

Gas technical enquiries line

Call 1800 652 563 (option 3)

Email gastechnicalenquiry@energysafe.vic.gov.au

CO spillage hotline for gasfitters

Call 1800 652 563 option 5)

Email gastechnicalenquiry@energysafe.vic.gov.au