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Lodge an incident report

For emergencies, call 000.

Reporting electrical incidents

To report an electrical incident call 1800 000 922 or fill in our Electrical incident report form:

Note: the form is in Microsoft Word format and will download to your computer.

Fill in all required fields using MS Word.

Save the form to your computer.

Email or send the completed form to: or

Attn: Electrical Incidents
Energy Safe Victoria
PO Box 262

Mandatory reporting of incidents

The Electrical Safety (General) Regulations 2019External Link requires mandatory reporting of any electrical incident that causes or has the potential to cause:

  • death or injury to a person
  • significant damage to property
  • serious risk to public safety
  • involves accidental contact with any electrical installation
  • electric shock as a result of direct or indirect contact with any electrical installation.

The Regulations require the following people to report these incidents:

  • electrical worker
  • operator of a high voltage electrical installation
  • operator of a complex electrical installation
  • operator of a railway, including small gauge
  • or any other responsible for the work involved in the incident

The Electricity Safety Act 1998External Link requires electricity suppliers and fire control authorities to report incidents as outlined above and in accordance with the Electrical Incident and Safety Reporting Guidelines.

Electricity supply companies

To report power supply interruption or issues with powerlines outside your home, contact your electricity distribution company:

Reporting gas incidents

The Gas Safety Act 1997External Link requires that gas companies must, as soon as practicable, report any of the following incidents that occur in a facility of that gas company or a gas installation to which the gas company supplies or sells gas:

  • the death or injury to a person
  • involves a transmission pipeline
  • causes significant disruption to the community
  • significant damage to property
  • an explosion.

The Gas Safety (Safety Case) Regulations 2018 outline the requirements for the reporting of incidents.

Gas supply companies

To report a gas leak or incident, call your gas distribution company:

Reporting pipeline incidents

The Pipelines Regulations 2017External Link requires pipeline licensees to notify ESV of any incident arising out of a pipeline (other than gas pipelines) operation that causes:

  • any person to suffer a serious injury or death; or
  • substantial damage to or destruction of property; or
  • an ignition or significant escape of anything being conveyed in a pipeline.

Date: 27/03/2023 16:15

Controlled document

The currency and accuracy of this document cannot be guaranteed once printed or saved to a storage device. If in doubt, please check the ESV website for the current version.

Reviewed 29 January 2023

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