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ESV investigates reports about electrical installation work, electrical and gas appliances, electricity and gas infrastructure issues (and some gas installation matters), which are safety or technical compliance related.

This does not include billing, warranty, customer service, conduct and quality of work issues, or financial or contractual disputes. These matters are better handled by other organisations, including Consumer Affairs VictoriaExternal Link and the Victorian Civil and Administrative TribunalExternal Link .

This form can also be used to lodge a Complaint about Energy Safe Victoria.

All reports must be lodged in writing by completing the form below or by email or post.

If you are unable to do this or need some assistance with this form, please contact us on (03) 9203 9700 and ask to speak with the Complaints Coordinator.

Your details

Title
Select
It is helpful to provide a contact phone number should we need further information. You can still remain anonymous.
Address
State
Select
Who are you in relation to the safety issue or non-compliance?
Select
Who are you making this complaint on behalf of (if anyone)?

Where is the compliance or safety concern?

Is the location different to the above address?
Select
Location
Select
Address
State
Select
Character limit is 400.
Site type?
Select
Character limit is 400.

What is the compliance or safety concern?

Type
Select
Work
Select
Describe your compliance or safety concerns Character limit is 3000.
What action are you expecting ESV to take?

Who is your report about? Or who is responsible for the safety issue or non-compliance?

Role
Select
Enter their role

Electricians generally operate as ‘Registered Electrical Contractors’ and the registration number will normally be written with the letters REC in front of it:

Example: REC 12345

Electricians also have an individual licence number and this will normally be written with an A in front of it:

Example: A12345

There are other licence and registration numbers for tradespeople, such as plumbers, gasfitters and builders. You can include any that are known. If there are letters written before the number or you know which type of licence or registration it is, you should include this too.

Address
State
Select
For example: additional phone numbers, ABN, car registration

If there are any other businesses or people involved in this matter, please provide their details below.

Party #1 details
Role
Select
Character limit is 400.

Party #2 details
Role
Select
Character limit is 400.

Party #3 details
Role
Select
Character limit is 400.

When was the work carried out or product purchased?

Approximate Date
Month
Select

When did you become aware of the compliance or safety issue?

Approximate Date
Month
Select
Is it ongoing or rectified?
Select

Attachments

To provide any supporting documentation, submit your completed form by clicking the Submit button below. A copy of your form will be emailed to the email address you have provided. Reply to the email to provide any documentation or attachments.

For example: copies of Certificates of Electrical Safety, photos showing the issue, photos of equipment labels, receipts, invoices, quotes, reports, online postings, advertisements or profiles, business cards.

Privacy statement

You understand that by submitting this complaint to Energy Safe Victoria (ESV), the information you have provided will be made available to ESV employees, including personal details such as name, address and phone numbers.

If necessary, some information you have provided may also be communicated to the people or businesses responsible for the compliance or safety concern or the subject of the complaint to enable ESV to investigate the matter.

For further information please contact ESV or refer to ESV Privacy Policy.

If you choose to make an anonymous complaint, you are aware and understand this may limit the action ESV can take.

Date: 29/02/2024 1:49

Controlled document

The currency and accuracy of this document cannot be guaranteed once printed or saved to a storage device. If in doubt, please check the ESV website for the current version.

Reviewed 08 January 2024

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