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ESVConnect – COES

UPDATE: Online Services will be offline from 19 July as we transition services to ESVConnect 

Based on successful performance testing we have scheduled the transition of COES and licensing services to ESVConnect to commence this weekend.


ESVConnect will be available from Monday 22 July

From 22 July COES purchase and lodgement processes will be completed in ESVConnect, along with all licensing and registration and the registration of cathodic protection systems (CPS). Paper COES will remain for the foreseeable future and may be lodged via the IVR system.


On 22 July, Online Services users will be able to access ESVConnect – upgrade their accounts to ESVConnect or create a new account if they did not have one before.


Please do not create an account in ESVConnect prior to 22 July.

Online Services will be unavailable during the transition

  • Online Services – all COES and licensing functions will be offline from midnight Friday 19 July to Sunday 21 July. Online Services will be available for use, with reduced functionality on Monday 22 July.


Do you have work to be certified during the offline period?
REC’s with work to be certified during the offline period should use paper COES and lodge on the IVR (interactive voice response) phone system. Paper Certificates should be purchased and allocated prior to the offline period.


The IVR system will be fully operational during and after the transition period, for the lodgement of COES. Call 1300 360 366 and follow the prompts.

A new system – new capability

LEWs and RECs can purchase Prescribed and/or Non-Prescribed certificates, manage electrical installation certifications and review and download completed certificates.

Licensed electrical inspectors and inspection companies (ICs) can manage electrical inspections, including allocate inspection requests to LEI’s on their workers list.

In ESVConnect users can amend certificate details before final certification and generation of the COES, accordingly, ESV will no longer amend completed and certified certificates.

User videos

  1. Introducing ESVConnect – This video describes the functionality of ESVConnect and how it will improve interaction with COES and Licensing services.
  2. Logging in for the first time
  3. Purchase Certificates
  4. Complete Certificate of Compliance
  5. Complete Certificate of Inspection
  6. Distribute Certificates
  7. Roadshow – presentation delivered to the electrical industry from May 2019

In-built help

ESVConnect has inbuilt help functions to assist you with the new processes.

  • Take a tour – click through help screens demonstrating the main functions of the system.
  • ‘Help’ text – on each screen to assist users via step-by-step guidance.


Electrical installation compliance

In describing the installation work completed, on the Certificate of Compliance, electrical workers are making a legal statement and a safety proposition to their client. The statement describes compliance with the Electricity Safety Act 1998 and the Electricity Safety (Installations) Regulations 2009.

Non-prescribed work

In the case of non-prescribed installation work, the legal statement and safety proposition is made by the licensed electrical worker certifying the work, and the Certificate of Compliance is registered with ESV as a Certificate of Electrical Safety. Auditing of this work identifies if the work complies or not.

Prescribed work

For prescribed installation work, an independent electrical inspector conducts tests, and reviews the electrical installation work for technical compliance. The inspector also assesses whether the installation is safe for connection to electricity supply. The outcome is documented as the Certificate of Inspection, and can be compliant or non-compliant.

The Certificate of Compliance and Certificate of Inspection together, are registered by ESV as a Certificate of Electrical Safety, which forms the record of electrical installation work completed at an address.

Need more support?

For advice and information about COES or using ESVConnect for COES, contact our COES team in the following ways: