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IVR phone system outage

Monday 10 May 2021 8:20pm

Planned outage - 6:00am to 11:00am, Monday 17 May 2021.

The Paper COES IVR phone system will be offline and inaccessible for approximately five hours while we add new functionality, perform maintenance and system upgrades. ESVConnectExternal Link will be available for the purchase and lodgement of Electronic COES during this outage. Paper COES – IVR system enhancements Energy Safe Victoria is performing a number of updates to the Interactive Voice Response (IVR) phone system to improve functionality and efficiency for users lodging Paper COES. This functionality applies to all Paper COES that are required to be lodged through Energy Safe Victoria’s IVR system. We apologise for any inconvenience this may cause, and thank you for your patience.

Reviewed 18 January 2023

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