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Over the counter licensing enquiries suspended

Wednesday 18 March 2020 6:31pm

All licensing services will remain operational

Due to the rapidly changing Coronavirus (COVID-19) situation and ESV’s commitment to supporting the health and wellbeing of our visitors, staff and the broader community, ‘in-person’ licensing enquiries will not be available until further notice. All online systems and services will be operational: Licensing, COES, Technical Helplines, ESVConnectExternal Link and GasTrac. We will endeavour to ensure our operations and service delivery continue uninterrupted. We appreciate your cooperation while we adjust to this new way of working.

Contact us

Office Hours: 8.30am to 4.20pm, Monday to Friday


Email: Phone: 1800 815 721 Phone between the following hours: Mon, Thus, Fri - 9.00am to 4.00pm Tues - 12.30pm to 4.00pm Thurs - 9.00am to 12.30pm

General enquiries

Phone: 09 9203 9700 Email:


Email: Phone: 03 9203 9700 - select option 3

Electrical Technical Line

Email: Phone:02 9203 9700 - select option 2

Gas Technical Helpline

Email: Phone: 1800 652 563 - select option 3

Reviewed 18 January 2023

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