Published 2019-02-03
Energy Safe Victoria (ESV) has raised Safety Alerts on four open-flued gas log space heaters. The Safety Alert includes:
- Regency i31 (manufactured from 2010) supplied by Fireplace Products Australia Pty Ltd
- Regency F38 and FG38 supplied by Fireplace Products Australia Pty Ltd - branded and supplied by Masport prior to 2006 (excludes LP model)
- Nectre 2000 (manufactured from 2007) supplied by Glen Dimplex Australia Pty Ltd, or a
- Real Flame Pyrotech (manufactured from 2012) also supplied by Glen Dimplex Australia Pty Ltd.
Previous Safety Alerts issued by ESV on open-flued gas heaters includes:
People with these gas log fires in their homes need to contact the supplier and get them checked by a qualified gasfitter immediately. Laboratory tests show that under certain circumstances these heaters produce too much carbon monoxide.
If your heater is affected it will need modification to prevent the possibility of carbon monoxide poisoning.
What do I do?
If you have the Regency gas log fire model I31 or F38/FG38 (previously branded and supplied by Masport prior to 2006), contact the supplier Fireplace Products Australia (FPA) at:
- safety@regency-fire.com.au
- 1800 860 660.
The F38/FG38 excludes LP models. If you have one a Real Flame Pyrotech (manufactured from 2012) or a Nectre 2000 (manufactured from 2007) gas log fire, contact the supplier Glen Dimplex Australia at:
- productservice@realflame.com.au
- 1300 014 389.
If you have one of these heaters do not use it until it can be tested by a qualified gasfitter. If heating is required, please use other sources. DO NOT bring outdoor gas appliances inside.
What happens next?
The supplier will organise a qualified gasfitter to carry out a safety check on your heater and will meet the costs of the modification, if it is required. There may be some costs to you if poor maintenance or other issues unrelated to the modification are present. If the heater is spilling dangerous amounts of carbon monoxide or other exhaust gases, it may have to be cut off until it can be repaired or replaced.
More information
Follow the links below for more information on gas heaters and open flued systems.
- Open-flued heaters – community FAQ
- Heating your home with gas
- Safety Alert - For Consumers (PDF version)
- Safety Alert - For Gasfitters (PDF version)
Date: 19/04/2024 12:29
Controlled document
The currency and accuracy of this document cannot be guaranteed once printed or saved to a storage device. If in doubt, please check the ESV website for the current version.
Reviewed 18 April 2023