| Organisation name | Description | Contact details |
|---|---|---|
Victorian Building Authority | Handles complaints regarding building and domestic plumbing works, also has a conciliation service. | 1300 815 127 |
Consumer Affairs Victoria | Promotes consumer protection and ethical trading and ensures that consumer protection laws are properly enforced. | 1300 558 181 |
| Victorian Civil and Administrative Tribunal | VCAT’s purpose is to provide Victorians with a low cost, accessible, efficient and independent tribunal delivering high quality dispute resolution. | 03 9628 9830 |
Victorian Ombudsman | The Ombudsman enquires into or investigates administrative actions taken by a Government department or public statutory body, including ESV. | 03 9613 6222 |
| Energy and Water Ombudsman | Investigates and resolves disputes between Victorian electricity, gas and water customers and their providers. | 1800 500 509 |
| Workplace Injury Commission | Provides an independent service to resolve workers compensation disputes in Victoria. | 1800 635 960 |
| Dispute Settlement Centre of Victoria | Provides an informal, impartial, accessible, low cost dispute resolution service to the Victorian community. | 1300 372 888 |
| Victorian Equal Opportunity and Human Rights Commission | Responsible for eliminating discrimination in Victoria. Offers information, education and consultancy services, provides legal and policy advice. | 1300 292 153 |
| Office of the Victorian Information Commissioner | The key body regulating the way Victorian government agencies and local councils collect and handle personal information. | 1300 666 444 |
| WorkSafe Victoria | Enforces Victoria’s occupational health and safety laws. | 1800 136 089 |
| Independent Broad-based Anti-Corruption Commission | Responsible for handling complaints against police and other public sector agencies, conducting investigations into a range of systemic issues and corruption. | 1300 735 135 |
| Magistrates’ Court of Victoria | 90% of court cases each year, including the majority of ESV’s proceedings. | |
| County Court of Victoria | The County Court deals with more serious crimes and claims for over $100,000. | |
| State Emergency Service (SES) Victoria | Call 132 500 from anywhere in Victoria for flood, storm, tsunami and earthquake emergency assistance. | https:// 132 500 |
| Supreme Court of Victoria | The highest court in Victoria. It deals with the state’s most serious criminal and civil cases. | 03 9603 9300 |
Date: 31/03/2023 0:28
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Reviewed 29 January 2023