Various complaint and dispute resolution agencies that may be able to assist you.
| Organisation name | Description | Contact details |
|---|---|---|
Victorian Building Authority | Handles complaints regarding building and domestic plumbing works, also has a conciliation service. | https://www.vba.vic.gov.au 1300 815 127 |
Consumer Affairs Victoria | Promotes consumer protection and ethical trading and ensures that consumer protection laws are properly enforced. | https://www.consumer.vic.gov.au 1300 558 181 |
| Victorian Civil and Administrative Tribunal | VCAT’s purpose is to provide Victorians with a low cost, accessible, efficient and independent tribunal delivering high quality dispute resolution. | https://www.vcat.vic.gov.au 03 9628 9830 |
Victorian Ombudsman | The Ombudsman enquires into or investigates administrative actions taken by a Government department or public statutory body, including ESV. | https://www.ombudsman.vic.gov.au 03 9613 6222 |
| Energy and Water Ombudsman | Investigates and resolves disputes between Victorian electricity, gas and water customers and their providers. | https://www.ewov.com.au 1800 500 509 |
| Workplace Injury Commission | Provides an independent service to resolve workers compensation disputes in Victoria. | https://www.wic.vic.gov.au 1800 635 960 |
| Dispute Settlement Centre of Victoria | Provides an informal, impartial, accessible, low cost dispute resolution service to the Victorian community. | https://www.disputes.vic.gov.au 1300 372 888 |
| Victorian Equal Opportunity and Human Rights Commission | Responsible for eliminating discrimination in Victoria. Offers information, education and consultancy services, provides legal and policy advice. | https://www.humanrightscommission.vic.gov.au 1300 292 153 |
| Office of the Victorian Information Commissioner | The key body regulating the way Victorian government agencies and local councils collect and handle personal information. | https://www.ovic.vic.gov.au 1300 666 444 |
| WorkSafe Victoria | Enforces Victoria’s occupational health and safety laws. | https://www.worksafe.vic.gov.au 1800 136 089 |
| Independent Broad-based Anti-Corruption Commission | Responsible for handling complaints against police and other public sector agencies, conducting investigations into a range of systemic issues and corruption. | https://www.ibac.vic.gov.au 1300 735 135 |
| Magistrates’ Court of Victoria | 90% of court cases each year, including the majority of ESV’s proceedings. | https://www.mcv.vic.gov.au |
| County Court of Victoria | The County Court deals with more serious crimes and claims for over $100,000. | https://www.countycourt.vic.gov.au |
| State Emergency Service (SES) Victoria | Call 132 500 from anywhere in Victoria for flood, storm, tsunami and earthquake emergency assistance. | https://www.ses.vic.gov.au 132 500 |
| Supreme Court of Victoria | The highest court in Victoria. It deals with the state’s most serious criminal and civil cases. | https://www.supremecourt.vic.gov.au 03 9603 9300 |
Date: 07/12/2023 14:04
The currency and accuracy of this document cannot be guaranteed once printed or saved to a storage device. If in doubt, please check the ESV website for the current version.
Reviewed 29 June 2023