ESV phone system outage

On Wednesday 26 October between 4pm and 6pm ESV's phone system will be offline as we make some changes. All ESV direct lines and our 03 9203 9700 options will be offline during this time. Energy emergency numbers will not be impacted. To report energy emergencies, visit our emergency pages:

• What to do in an electrical emergency
• What to do in a gas emergency

Our phone number for IVR (for COES) will continue to operate:

• IVR for COES - 1300 360 366

Our email and mobile phones are also operating as usual. We apologise for any inconvenience caused during this outage and thank you for your patience.